What we get asked most...
Please click on the subject links below to view The Carpet Doctor’s most frequently asked questions. If you cant find the answer you are looking for then please contact us and we will be happy to help.
Home Carpet Cleaning FAQ
How long will my carpet take to dry after a steam clean?
While every circumstance is different a carpet will typically be touch dry with-in around 4-6 hours. We provide disposable slip on/off blue overshoes for your use during this time so there is no need to stay off the carpet as it fully dries.
Further advice can be given on this upon inspection as the carpet type and even the available air space in your home can effect this.
Are our treatments child & pet friendly?
Yes. All the products we use are internationally recognised by the industry and are of the highest standards.
Do I need to move the furniture in advance?
We will move furniture as standard as we clean. What we do request is that the floor is clear of any bits and pieces, children’s toys and magazines for example.
Sofa & Upholstery Cleaning FAQ
I have delicate materials in my upholstery, is this a problem?
No, not for us. We clean silks, velvets and viscose and all other materials. Different fabrics do require different solutions, temperatures and cleaning methods, we are knowledgeable in this however and can provide the optimum method for cleaning each item we are presented with.
Can I apply a ‘scotch guard’ to my upholstery?
Yes. Scotch guard is a well known term for what we would call a stain guard or fabric protector, where when something is spilt on your carpets or upholstery it will run off like a waxed car screen and not absorb into the fibres causing potential staining.
Can my sofa be Dry Cleaned?
In most cases yes. Some materials it is not the best or most appropriate method but many others this is an idea way to treat your upholstery with typically quicker drying times than a steam clean.
Commercial Carpet Care & Office Carpet Cleaning
Do you work weekends and evenings?
In most circumstances this can be arranged upon acceptance of the quotation. We know it is not always practical to engage in deep cleaning whilst there may be an office full of calls being made.
Are you qualified to carry out commercial cleans?
Yes and we have extensive experience. We carry risk assessments and COSH sheets for all our chemicals and methodologies and have relevant certificates for waste removal so you are not caught short by unwitting contractors.
Do you offer maintenance cleans?
Yes, we can work both ad hoc or on regular pre-arranged intervals. We have many many great working relationships in both ways with some major names in and around the North East and Newcastle town centre.
Mattress Cleaning
Can we sleep on the mattress the same night?
We would recommend allowing to dry overnight to be sure but extra sheets can always be used to sleep on the cleaned mattress that night with no issues.
Will a clean remove unsightly stains in our mattress?
In around 80% or more cases yes, most can be removed by one method or another at our disposal. In any remaining cases the stains would still be rendered sanitised and disinfected leaving only an lingering impression with no harmful remnants.
Do you offer urine treatment?
Yes, we have chemicals designed for this very purpose that can penetrate right into the centre of the mattress following the path of any accidents completely killing any harmful bacteria’s and smells.
Agency Cleaning / End of Tenancies
Can we move in the same day?
Yes. Various methods of cleaning are available with differing drying times but within reason you can expect your carpets to be okay to move the same day.
Do we have to be there while you carry out the work?
No, we can arrange a number of ways to suit you including key collection/drop off from many estate agents we have good working relationships with in the area. On other occasions we can meet to be granted access and leave the key in a designated place or returned to you at a different address where convenient.
Do you work with estate agents and air B’n’Bs?
Yes, we have an extensive network of estate agents on our books and various hotels and air B’n’B owners. With a multi-van operation we can get to you much sooner than may be expected and carry out many emergency last minute carpet cleans for agents and home movers. Key collection & drop off all part of the service.
Bodily Accidents - Human/Pet
Are your treatments pet safe?
Yes. Our treatment target the micro organisms such as the bacteria and disinfect any viral strains in the contaminants using selected enzymes suited to the job but do not harm any living organisms large enough to see with the human eye.
Can we eliminate smells?
Yes to human and most cases of dogs, cat urine however is much more difficult and sometimes replacement may unfortunately be the only option for complete removal.
Can we treat sub-surface below the surface?
Using our water claw techniques it is possible for us to allow our solutions to be heavily concentrated enough to seep through your carpets and in to your sub flooring (underlay, floorboards etc..) following the path of the contaminates. This technique then allows us to extract the broken down contaminates after a given time of contact with the solutions back up through your sub flooring and carpet into our waste recovery tanks.
Textile Inspect & Pest Control
Are your treatments pet friendly?
Yes, the molecule size of are treatments means only miniature creatures such as beetles and fleas are effected, they are harmless to larger animals.
Do you deal with vermin?
No, we deal with small insects but not larger animals such as mice or rats.
Can I enter the room after it has been treated?
Once the carpet has dried or after 1 hour, whichever comes first, the treated area will be suitable to walk on and the room can be used as normal.
Fumigation FAQ
How long until it is safe to enter the building after fumigation?
After 1 hour any air borne particles will have fallen to the ground and at this point it will now be safe to re-enter any property.
Can I be in the property during fumigation?
No.
Is the treatment pet safe?
Yes. The particle sizes are such that fumigation should leave no wet surfaces to touch and are so microscopic as to only affect other microscopic entities.
Trauma / Crime Scene Cleaning
Can you deal with blood contamination in carpets and furnishings?
Yes although it may take more than a single visit to complete the process. Using some of the same solutions the NHS uses to clean their hospitals we neutralise any virus and bacteria’s before we begin to make the contaminate safe to work on.
Do you do full house/building trauma clean ups?
Yes, we work with a team to deal with all aspects of trauma and crime clean ups and can dispose of any waste securely and legally.
Do you carry out insurance work?
Yes, we are affiliated with several legal and insurance companies and can carry out any work with full discretion.
High-Level Cleaning FAQ
What is high-level cleaning?
High-level cleaning reaches the hard-to-access items and areas to safely remove dust and debris build-up. These can be light fixtures, vent pipes, high ledges, high ceilings, window frames, wall corners, hard-to-reach areas above shelving and suspended ceilings to give just a few examples.
Can high-level cleaning be done out of hours?
Yes, we can accommodate irregular hours where access is limited during normal weekday working. Many offices are permanently staffed from Monday - Friday so in order to safely carry out our tasks weekend work can be arranged upon spec.
How often should commercial properties have high-level cleaning done?
While every circumstance differs due to staff numbers , environment and layout most commercial spaces should be attended on a semi-annual or annual basis.
